Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Click here to get started on your return.

Please note that returns will need to be sent to the following address: 

You will receive a return shipping label to your email, as well as instructions on how and where to send your package. There will be an additional $5.85 deduction for cost of the return shipping label. 

You can always contact us for any return question by clicking here, or email us at info@carnationavenue.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your return. Upon approval, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we’ve approved your return, please click here to contact us.